Your purchase will be packaged safely and shipped via Royal Mail Special Delivery. It will be tracked and will require a signature on delivery. We aim to pack and ship you purchase within one working day of receiving your order however we will get in touch via email if there is a delay. If you do not receive your order within the times specified below, please email with details.


Next working day delivery.

£7.50 flat rate


Up to 5 working days delivery.

£12.50 flat rate

Rest of the World

Up to 7 working days delivery.

£ 15 flat rate


Please choose carefully as Ash Grey products are handmade and usually one of a kind so unfortunately we cannot offer refunds, exchanges or returns if you change your mind.

We can cancel orders within the first 24 hours if they have not yet been shipped. Please get in contact immediately if you wish to do this however cancellations cannot be guaranteed.

Also note that Ash Grey cannot be held responsible for difference in colours of product images on various computer screens, we will not return products due to perceived colour differences resulting from screen colour variation. Should you wish to see more images of product you are considering before purchase, feel free to get in touch.

Should their be a fault or error with the item/s you received, please get in contact via to discuss and Ash Grey will assess whether a refund, return or exchange will be arranged. This will be under Ash Grey's digression and following the consumer protection regulations.